• Welcome to the RivoKids FAQ Page
  • These are your most frequently asked questions
  • Click on any category on the right to go to the questions from that category


What sort of picture should I use for my cover page?
We have found that a front face photograph works best for the cover page. Crop your picture using any photo editing tool before upload to make sure that your picture looks good. Your uploaded pic will appear as is on the cover page.
What does “Choose a Template” mean?
You can switch templates at any time. Each template is a beautifully designed collection of pages for your Baby Book in a specific color and theme. At this time we offer 6 Templates – Pretty Pink, Princess Pink, Bouncy Blue, Brilliant Blue, Yipee Yellow and Glorious Green. Whichever template you choose, all the pages will look great as they have been designed to work together
What are Journal Pages?
Think of Journal Pages as the online diary for your Baby Book. Each Journal Page has space for 3 pics/text entries. Each time your child says or does something special or memorable you can log it by sending us the memory via email, SMS or online and your Journal Pages will keep growing! Its that simple!
What are Special Moments?
We realize that sometimes you need an entire page to highlight a special poem, memory or artwork your child has created or just to upload a full size portrait photo. Flagging a memory as a Special Moment during MeethiMemory addition gives you a full page for that Memory in our specially designed Special Moments page.
Can I change the colors of the text or fonts on the MemoryBook Templates?
Our professional designers have chosen the best possible color combinations for each template that will look absolutely smashing on screen and in print. We wanted to make our website as easy for you as possible so we did not introduce the added complication of choosing fonts/colors for the memory book text entries.
What are Milestone Pages? What if I don't want to add a specific milestone in my MemoryBook?
Milestone pages are pre-defined pages for your MemoryBook with unique professional templates. You can omit a milestone if you don't wish to add it. For e.g. if you don't want "First Haircut", just don't add any text or picture for that milestone and it will not appear in your MemoryBook.
Can I add my own Milestone?
You can add your own Milestones like "First Medal", "First Skating class", "Best friends at school" etc as Special moments.
What pages are shown in Slideshow?
Slideshow shows only the pages that you added data for. Coverpage, FamilyTree and Backpage are always shown. Only the Milestones that you add picture/text for and the memories you add show in Journal Pages.


What is a ParentPick?
A ParentPick is any Toy, Game, Website or Product recommendation that you and your kids love.
Why should I share my ParentPicks?
Other Parents know best! Remember the time your friend told you about the great game her son loved and now it’s your favorite too! Sharing with other parents will give you a warm sense of satisfaction and you can enjoy all the other ParentPicks our community is sharing.
Who can add a ParentPick?
Any registered member of RivoKids can add their ParentPicks. We also add our own ParentPicks.
What are the featured ParentPicks on the Home Page?
These are ParentPicks that we specially want to highlight to our user community as we think they are the Best of the Best.
How do I get my ParentPick to feature on the Home Page?
Please send us an email at admin@rivokids.com and we can feature your ParentPick on the HomePage.

My Account

What do I do if I’ve forgotten my password?
No problem—a link on the Login Page will help you reset your password.
How can I change my password?
You can change your password at any time. To do this, login to www.rivokids.com and click on ‘My Account’ on the top right corner. Here the ‘Change Password’ link will help you reset your password.
How can I change my email address?
Just go to ‘My Account’ on the top right corner. You will find your current email address under ‘Account Information’. Change your email address here.
How can I change my newsletter settings?
The settings for the newsletter can be found after you login under My Account' on the top right corner of the site. At the bottom of the page, under the heading ‘Newsletter', you can (un)subscribe. Settings can also be changed through the newsletter itself—read the links at its base. Remember: if you do unsubscribe from our newsletter, you will miss quick updates and news on our promotions, sales campaigns and magazine.
Will my membership at Rivokids.com be safe?
We attach great importance to the security of your data and ensure it remains confidential. If you have further questions or queries, please feel free to us at any time help@rivokids.com.


How do I share a MemoryBook with my friends and family?
Click Share on MeethiMemories page or view the Slideshow and click on the Share link there. You will be prompted to enter the email addresses of Friends and Family you want to share your MemoryBook with. We will send an email with a link and password of your MemoryBook to your chosen Friends and Family.
Why is there a copyright watermark on MemoryBook pages? Will this appear in printed version also?
The copyright is to prevent any unauthorized online use of our template designs. Don't worry - your printed memory book will have pages without the watermark copyright.
Why do you have only one MemoryBook open at a time per child?
While we want you to create as many MemoryBooks for your child as you want, we also want to keep memory addition from sms, email, and web simple. You can always make any of your multiple MemoryBooks open/current at any time from My MemoryBooks page under My Account.
I have already printed my child's Baby book. How can I create another MmeoryBook for my child?
Just go to My Account->My MemoryBooks and Click on 'Add a MemoryBook'.
Do you offer any MemoryBooks for older children or teens?
We are working on these templates and will be launching them very soon! Until then, you can use the current MemoryBook template and add your memories and special moments. You can leave out the Milestone Pages if you don't want them. Please sign up for Club Rivo to make sure you get our newsletter regularly and that way you will stay informed as soon as we launch our new collections.


Is there a shipping charge?
We ship all orders absolutely FREE. There are no additional shipping charges, the price is all inclusive.
How long do I wait to get my MemoryBook?
We need about 5 working days to inspect your MemoryBook and make its printed and assembled just right. After that, we work hard to make sure your order gets to you as fast as it can.
How can I track my MemoryBook order?
Go to My Account and Click on the My Orders Tab to see the latest status update on your Order.
How do you pack my MemoryBook?
We pack your MemoryBook with a lot of love and care in a protective box so that it reaches you in tip top condition. We know you are so anxious to receive your MemoryBook and start getting the Oohs and Aahs from your Friends and Family when you show off your creation!
What should be done if my MemoryBook package has been opened or tampered with?
Do not accept a shipment if the package looks torn or defective. Please get in touch with us right away at teamrivo@rivokids.com and we will handle the situation appropriately.
I am not located in India. Do you ship Internationally?
Sorry! At this time we do not offer shipping or delivery to locations outside India.

Returns and Cancellation

What is our Return or Exchange policy?
Our aim at RivoKids.com is complete Customer Satisfaction. We are selling personalized MemoryBbooks. Each MemoryBook is lovingly crafted especially for you. These cannot be returned after the order has been shipped as the MemoryBook is specific to each customer and cannot be sold to another customer. However, we can ensure you that the product delivered is same as the preview seen on RivoKids.com. If there is ANY discrepancy, please bring it to our attention and we will make it right.
What is our Cancellation or Refund Policy?
If you choose to cancel the order before your MemoryBook has been personalized, you will be entitled to a 100% refund. (You must let us know of your cancellation within 6 hours of placing your Order). In case your MemoryBook has already been personalized or shipped then the policy as mentioned above will be applicable.

RivoKids Disclaimer

RivoKids Disclaimer
The information contained on www.rivokids.com is for general information purposes only. The information is provided by RivoKids and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly on your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of RivoKids. We have no control over the nature, content and availability of those sites. The inclusion of any link does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However RivoKids takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

RivoKids Terms and Conditions

RivoKids Terms and Conditions
Terms and Conditions The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RivoKids's relationship with you in relation to this website. The term 'RivoKids' or 'us' or 'we' refers to the owner of the website whose registered office is D 239-Sushant Lok 1, Gurgaon, Haryana, 122001. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without RivoKids's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"